Refunds, Cancellations & Billing

Plain-English on money.

Draft — pending attorney review. This page is published as a transparent draft of Lucac LLC's policies. Final language will be reviewed by a Florida-licensed attorney before any customer agreement is signed. If you have questions about a specific clause, please email contact@lucacllc.com.

Draft updated: 2026-10-08

Your signed agreement records your scope, price, billing dates, and which version of this policy applies. Before you set up any recurring payment, you get the price, billing frequency, minimum term, and how to cancel in writing.

One-time builds

  • Jobs under $500 are paid in full before work starts. Bigger jobs are half to start and half when you approve the finished work.
  • Work begins when we've received the payment, access, content, and approvals needed to start.
  • Cancel before work starts: full refund minus a 5% admin fee.
  • Cancel mid-build: you pay for the work completed so far, never less than the deposit. We refund anything you paid beyond that and hand over the completed work you paid for.
  • If Lucac cancels: full refund of the unworked balance.
  • The finished site is yours once it's paid in full. Lucac keeps its reusable tools and templates.

Monthly website plans

  • $179/month: a 3–5 page website with hosting and Site Care.
  • $299/month: a 5–8 page medical practice website with hosting, care, and a quarterly listing check.
  • Nothing up front: no deposit and no setup fee. Billing and the 12-month minimum start when your finished site goes live.
  • Before launch, you can cancel at no charge; the unfinished site stays with Lucac. If your site is ready but launch is waiting on your content or approval for more than 14 days, billing starts then.
  • Lucac owns the website while it's on the plan. Monthly payments never transfer the site on their own, not even after 12 months; ownership comes from a buyout.
  • Your price stays the same for the 12-month minimum.

Cancelling a website plan

You can tell us any time. During the 12-month minimum, you choose:

  • Finish the minimum: service and your normal monthly payments continue through month 12, then stop. No extra cancellation fee.
  • Buy out early: pay the buyout below, keep the website, and owe nothing for the remaining months.

After the minimum, the plan continues month to month. Cancelling then ends service at the close of the month you've paid for. Without a buyout, the site stays with Lucac and its hosting ends. We email you a reminder 30 days before your 12-month minimum ends.

Buying out your website

Everything you've paid on the plan counts toward the one-time price. You pay what's left, and the lowest a buyout ever costs is two monthly payments. You can buy out at any time.

  • $179 plan: $1,800 minus your plan payments, minimum $358. Six payments in: $726. After 12: $358.
  • $299 plan: $3,000 minus your plan payments, minimum $598. Six payments in: $1,206. After 12: $598.

Payments for other services, third-party costs, and refunded or reversed payments don't count toward the buyout. Once the buyout clears, the site is yours and future plan charges stop. If the site is already live, we keep hosting it for 30 days at no charge while you move it. If it's still being built, we finish the agreed work first, and the 30 days start at launch.

Care plans and listing watch

Site Care ($149/mo), Growth Care ($349/mo), Managed Systems ($749/mo), and listing watch ($49/mo):

  • Month to month after the first month.
  • Cancel anytime. Please give 5 business days' notice before your next billing date.
  • No prorated refund if you cancel mid-month. You keep the service through the end of that month.
  • Pro-rata refund if Lucac cancels.
  • Care included in a monthly website plan follows that plan's terms above.

How to cancel

Email contact@lucacllc.com with your business name and the service you want to end. No phone call is required. We confirm your end date, and anything still owed, within 2 business days.

Billing and price changes

  • Card, ACH, or business check, confirmed in your agreement.
  • Invoices are payable within 7 days. Monthly plans are charged on the agreed billing date.
  • Late fee: 1.5% per month on balances over 30 days past due.
  • Monthly prices can change only after your minimum term, with 30 days' written notice. A price change never changes the buyout amounts above.

Late or failed payments

  • If a payment fails, we email you right away. You have 14 days to fix it.
  • If a balance is more than 30 days overdue, we may pause hosting, but only after 7 days' written notice of the date.
  • For a medical practice, we call the office first, and we keep a simple page with your phone number and address online for 30 days so patients can still reach you. That page never collects patient information.
  • We never hold your domain, business email, or Google listing hostage over a bill.
  • Service is restored within 1 business day after the overdue balance is paid.

Refunds

  • Monthly fees aren't prorated when you cancel partway through a month.
  • We fix duplicate or mistaken charges.
  • If Lucac ends a service without cause, we refund unused prepaid time and waive any remaining minimum-term payments.
  • Refunds are started within 10 business days after we confirm the amount.

Handoff and your accounts

  • Your domain, business email, Google listing, and the content you supply are always yours. We release your access to them even if a bill is disputed.
  • We deliver the website files, setup notes, and a walkthrough within 10 business days after the agreed work is finished and your final payment or buyout clears. Paying early doesn’t change the build schedule.
  • Lucac keeps its reusable tools and templates. You get a permanent license to use, change, and have someone else maintain the parts built into your site.
  • Cancelling a monthly plan without a buyout doesn't include the website files.
  • We help point your domain to new hosting and keep your email records working during the move.

Pass-through costs

Third-party costs are approved in advance and billed at cost with no markup, invoiced monthly or annually depending on the service.

Disputes and chargebacks

If something on an invoice looks wrong, email contact@lucacllc.com within 14 days and we'll work it out in good faith. Please contact us before filing a chargeback; most billing issues are simple to fix. A chargeback doesn't instantly shut off your site: any unpaid balance follows the late-payment steps above.